Refund, Return & Cancellation Policy
We do not accept returns for our products apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform it to us by sending an email or calling our customer support within 24 hours of receiving & accepting the product. We believe in complete customer satisfaction, and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by emailing us at email@example.com
How do I get a defective item replaced?
Product Damaged in Transit
In case the product you receive is in damaged condition, write to us on firstname.lastname@example.org within 24 hours of the receipt of the product to register your complaint. Our service team will connect with you within 24 hours to examine the delivered product and if the product is beyond correction we will collect the damaged product with all inbox accessory and you will be delivered a new product. Delivering a new product is subject to stock availability.
Product not working
In case the product is not working, please write to us on email@example.com within 24 hours of the receipt of the product to register your complaint. Our support staff shall connect with you within 24 hours.
Product Receipt and Acceptance Confirmation Process
Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. Dewrable and its associates retain the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of the damage on the courier receipt confirmation slip.
In case of any damage to the actual product, you are required to inform the Dewrable customer support within 24 hours of receipt of the product.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this Replacement Policy, viz:
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
How long will the return process take?
Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 4 days to initiate refund subject to product inspection. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. The expected timeline for a refund: 5 - 7 Working/Business days.
You can also get in touch with our Customer Care team with your order number to raise a cancellation request. Cancellation duration takes typically one day after confirming cancellation by emailing us at firstname.lastname@example.org. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In the case of Prepaid orders, Refunds will be processed as per our Return policies.